Support
Zentronix mobile app · iOS & Android
Contact us
We typically reply within 2 business days. To help us respond quickly, include your name, your Organisation, your device model and OS version, the app version, and a description of what happened.
App information
- App: Zentronix
- Current version: 1.0.1
- Platforms: iOS and Android
- Package / bundle ID: com.altboltapp.sss
Troubleshooting
Location or geofence alerts are not working
- Set the location permission for Zentronix to "Always" (iOS) or "Allow all the time" (Android).
- On Android, allow unrestricted battery use:
Settings › Apps › Zentronix › Battery › Unrestricted. - Keep the persistent "on duty" notification enabled — it keeps tracking alive in the background.
- Make sure device Location / GPS is switched on and set to high accuracy.
I can't clock in / start duty
- Turn on Location services and grant the app location permission.
- Make sure you are physically within the site's geofence boundary.
- Check that you have a data connection when you start — the shift then works offline.
I'm not receiving shift notifications
- Allow notifications for Zentronix in your device settings.
- On Android, confirm Google Play services is installed and up to date.
- Sign out and back in to refresh your notification token.
My shift isn't showing / the app is offline
Your current active shift is cached on the device. Reconnect to the internet and pull down to refresh to sync new assignments and send up any activity logged while offline.
QR or NFC checkpoint scanning fails
- Grant camera permission for QR scanning.
- For NFC, enable NFC in device settings and hold the top of the phone flat against the tag.
- Make sure you are scanning a checkpoint assigned to your current site.
How does the panic button work?
Press and hold the panic button for a few seconds. It sends an emergency alert with your current location to your supervisors and control room. Agree a test with your supervisor so you know it is set up correctly.
Account & data requests
Zentronix accounts are created and managed by your Organisation. To request access to, correction of, or deletion of your personal data, email us at vishal0524sss@gmail.com from your registered address, or contact your Organisation's administrator. We will respond within 30 days.
See the Privacy Policy for full detail on what data is collected and how it is handled.